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Factors influencing an organisation's ability to manage innovation: A structured literature review and conceptual model
Smith, Marisa K.
;
Busi, Marco
;
Ball, Peter D.
;
van der Meer, Robert
(
Imperial College Press
,
2008-12-31
)
Transforming mass production contact centres using approaches from manufacturing
Smith, Marisa K.
;
Ball, Peter D.
;
Bititci, Umit S.
;
van der Meer, Robert
(
MCB University PressEmerald Group Publishing
,
2010-12-31
)
Understanding how organisational characteristics of UK contact centres impact their scope for innovation
Smith, Marisa K.
;
Ball, Peter D.
;
van der Meer, Robert
(
2008-06-16
)
Enablers and barriers to innovation activities in call centres
Smith, Marisa K.
;
Ball, Peter D.
;
van der Meer, Robert
(
2009-06-15
)
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Author
Ball, Peter D. (4)
Smith, Marisa K. (4)
van der Meer, Robert (4)
Bititci, Umit S. (1)
Busi, Marco (1)
Subject
Innovation (2)
call centres (1)
Call centres, Operations management, Case studies, Customer service management (1)
innovation, contact centres, case studies (1)
literature review (1)
organisational factors (1)
services (1)
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Date Issued
2010 (1)
2009 (1)
2008 (2)