Abstract:
Multimedia technologies are finding new and advanced uses within the modern
organisation. From a strategic perspective, these organisations realise
techhology contributes to enhance productivity and operational success.
However, to embrace technology without recourse to those who ultimately utilise
such facilities, could effectively jeopardize the up-take of new improved working
practices.
Sir Paul Condon: Commissioner of Police for the Metropolis has been noted
within MetView (1999) for the following statements:
• “Technology is playing an ever increasing role in modern policing methods
and has been responsible for many of our current successes”
• "Good and innovative policing, and good and innovative technology cannot
be separated”.
To continue this success there is a need within a modern policing organisation to
develop an objective framework for evaluating multimedia technologies. This
framework will give recognition to subjective user issues that are necessary to
contribute towards the partnership that exists between innovative policing and
innovative technology.
This research presents a framework that achieves specific business
requirements outlined by a technology aware department within a police
organisation. Three research objectives were completed. These objectives are:
- Provide a business process for evaluating multimedia technologies in a way
that is repeatable and unbiased
- Provide a sound foundation that accounts for the typical user of multimedia
technologies
- Aid towards increased user satisfaction and confidence.
Conclusions detail the objective evaluation framework with subjective impact,
reference to a business process and considerations for a modern policing
organisation on a way forward
