Abstract:
Traditionally, enterprise and functional process understanding were not considered a
priority in the Aerospace industry. The build of an aircraft was carried out
sequentially. Now, due to increased competitive and customer pressure, time to
market has been reduced. Work must be carried out concurrently to satisfy these new
competitive forces. In recent years there has been a focus on Business Process
Reengineering (BPR). The solution is to have a clear idea of sequence and clear toplevel process defined. Therefore it is imperative to have a clear framework to capture
the process.
The research demonstrates the development of a methodology to capture process
within a major aircraft manufacturer. The research starts by looking at the present
practices across the whole organisation. Examination of the present working practices
within the organisation facilitated an objective analysis of three modelling techniques
within different working groups. This fragmentation was addressed through the
presentation of a generic framework. Condition of Supply processes was modelled as
a demonstration to the organisations’ practitioners.
Through consultation with practitioners from the working groups framework benefits
were realised;
• Understanding of mapping organisational processes
• Generic technique for capturing working processes
• Continuation of framework
• Future opportunities.
Conclusions highlight that the proposed framework is adaptable and easy to use,
addressing user requirements; top management and operational level staff.
Furthermore maps generated utilising the framework provides capability of drilling
down, detailing lower level processes.
