Examining operational wastes within Greek banking operations

Allen, Robert Anthony; Panagoulis, Giannis; White, Gareth R. T.

dc.contributor.author	Allen, Robert Anthony
dc.contributor.author	Panagoulis, Giannis
dc.contributor.author	White, Gareth R. T.
dc.date.accessioned	2019-07-02T18:21:57Z
dc.date.available	2019-07-02T18:21:57Z
dc.date.issued	2019-02-28
dc.identifier.citation	Allen RA, Panagoulis G, White GRT. (2019) Examining operational waste within Greek banking operations. International Journal of Productivity and Performance Management, Volume 69, Issue 1, 2019, pp. 153-168	en_UK
dc.identifier.issn	1741-0401
dc.identifier.uri	https://doi.org/10.1108/IJPPM-01-2019-0004
dc.identifier.uri	http://dspace.lib.cranfield.ac.uk/handle/1826/14284
dc.description.abstract	In order to address operational effectiveness in the banking sector caused by the 2008 global economic crisis, this study examines the nature of operational wastes that exist within four large Greek banks. A Delphi study was undertaken with ten managers and ten employees. The waste of underutilised people is found to be the dominant form of waste present and affecting the efficiency of banking operations. This has implications for managers of banking operations needing to address efficiencies in an increasingly competitive global economic environment. The paper also highlights the drawbacks of analysing typologies of waste across organisations and industrial sectors.	en_UK
dc.language.iso	en	en_UK
dc.publisher	Emerald	en_UK
dc.rights	Attribution-NonCommercial 4.0 International	*
dc.rights.uri	http://creativecommons.org/licenses/by-nc/4.0/	*
dc.title	Examining operational wastes within Greek banking operations	en_UK
dc.type	Article	en_UK