End-user engagement in the design of communications services: lessons from the rural Congo

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dc.contributor.author Champion, Donna
dc.contributor.author Cibangu, Sylvain
dc.contributor.author Hepworth, Mark
dc.date.accessioned 2018-01-31T09:51:15Z
dc.date.available 2018-01-31T09:51:15Z
dc.date.issued 2018-01-29
dc.identifier.citation Donna Champion, Sylvain K. Cibangu and Mark Hepworth. End-user engagement in the design of communications services: lessons from the rural Congo. Information Technologies and International Development, Volume 14, pp18-32 en_UK
dc.identifier.issn 1544-7529
dc.identifier.uri http://www.itidjournal.org/index.php/itid/article/view/1583
dc.identifier.uri http://dspace.lib.cranfield.ac.uk/handle/1826/12941
dc.description.abstract End-user engagement is considered essential when designing new socio-technical systems, but in the context of designing large-scale infrastructural systems, such as communications networks, this ideal is rarely put into practice. We examined the challenges in engaging end-users in the design of communications services, by exploring how communities from 15 villages in the rural Congo, incorporated mobile phones into their daily lives. To analyze the changes in social and cultural capital that resulted from mobile phone use, we applied Bourdieu’s capital theory. This analysis exposed the difference in perceived value of the communication services between end-users and the business owners of the infrastructure. The paper concludes by suggesting new forms of partnership with end-users in order to craft ways in which infrastructures, and related organizations and practices, can best cohere with local cultural views, specifics, beliefs, needs, or realities of concerned participants. en_UK
dc.language.iso en en_UK
dc.publisher University of Southern California en_UK
dc.rights Attribution-NonCommercial-ShareAlike 4.0 International *
dc.rights.uri http://creativecommons.org/licenses/by-nc-sa/4.0/ *
dc.subject end-user engagement en_UK
dc.subject communications infrastructure en_UK
dc.subject social capital en_UK
dc.subject co-production en_UK
dc.subject participative approach en_UK
dc.title End-user engagement in the design of communications services: lessons from the rural Congo en_UK
dc.type Article en_UK

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