Abstract:
The complex nature of ISO 9001 standards has been an obvious limitation for implementation. ISO 9001
accreditation provides external and internal advantages. The external benefits include increased market access and
customer confidence. The internal advantages include quality improvements in both the product and process.
However, this research demonstrates that the current ISO guideline for software products has not completely
fulfilled the expectations in its implementation within the software organisation. Numerous companies are
experiencing difficulties with ISO implementation and maintenance. Based on the analysis provided by this
research, poor communication and an unsystematic approach were identified as the main current problems
associated with ISO implementation. In addition, it also shows that the organisations often underestimate internal
organisation factors, such as resistance to change. The existing difficulties in maintaining applied quality systems
have resulted in a lack of control and monitoring. This thesis introduces an ISO Roadmap and corresponding
Checklist for software products. The main goal of this ISO Roadmap is to provide enhanced transparency and
assistance in the application of ISO 90003:2004 in order to make ISO implementation more manageable, visible
and understandable for all people involved within the organisation. The result of this research provides the
software industry with an initial step towards better systematisation and control for ISO implementations. This
should help the software industry to better navigate through the ‘ISO jungle’ and facilitate an improved approach
for implementation and maintenance activities. This research relied heavily on the development of the literature
review, ISO 90003 standards, and knowledge from interviewees ... [cont.].
