Understanding the implications of service contracting in product-service businesses

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dc.contributor.author Phumbua, Sarocha
dc.contributor.author Tjahjono, Benny
dc.date.accessioned 2017-06-20T10:22:06Z
dc.date.available 2017-06-20T10:22:06Z
dc.date.issued 2012-12
dc.identifier.citation Sarocha Phumbua and Benny Tjahjono. Understanding the implications of service contracting in product-service businesses. Operational Research Society Simulation Workshop (SW2012), 27-28 March 2012, Worcestershire, UK. en_UK
dc.identifier.uri http://dx.doi.org/10.13140/2.1.3260.1924
dc.identifier.uri http://www.theorsociety.com/Pages/Conferences/SW12/SW12.aspx
dc.identifier.uri http://dspace.lib.cranfield.ac.uk/handle/1826/12064
dc.description.abstract Service contracting has been adopted in several industries especially for high value assets with long life time. Such a contract typically specifies asset usage information, availability or capability of the contracted assets required by customers, and the scope of services the manufacturers are obliged to support the assets. Consequently, such a contract imposes major risks to the manufacturers. This paper aims to explore approaches that be used to assist manufacturers to model service contracts in order to understand the risk and reward prior to committing a contract with customer. The work described in the paper involves the development of a simulation model from a case of the ship building industry. The use of the model in aiding contracting decisions is demonstrated through three experiments conducted at the case company. The outcomes have demonstrated the potential of the approaches in practice and contributed to the Product-Service Systems modelling paradigm. en_UK
dc.language.iso en en_UK
dc.publisher The Operational Research Society en_UK
dc.subject Service contract en_UK
dc.subject Product-Service Systems en_UK
dc.subject Simulation en_UK
dc.title Understanding the implications of service contracting in product-service businesses en_UK
dc.type Conference paper en_UK

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