Browsing Cranfield Defence and Security by Subject "Quality"

Browsing Cranfield Defence and Security by Subject "Quality"

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  • Benchmarking and library quality maturity 
    Wilson, Frankie; Town, J. Stephen (Emerald Group Publishing, 2005-10-26)
    It remains unresolved from the literature whether benchmarking is a useful and appropriate tool for the library and information services sector. The aim of this research was to gather evidence to establish whether benchmarking ...
  • Update on LibQUAL+ 2004: the international library satisfaction survey instrument 
    Lock, S (Society of College National and University Libraries, 2014-08-23)
    Following from the success of the 2003 LibQUAL+ UK Pilot, SCONUL's Advisory Committee on Performance Improvement (ACPI) are coordinating a consortium of SCONUL libraries in LibQUAL+ 2004. LibQUAL+ is a World Wide Web based ...

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