Cost has become a major business driver in many industries. It is observed that there is a lack of understanding about the process to estimate, manage and control costs across the lifecycle of a product. This report presents ...

Since information in engineering design problems can be both quantitative (QT) and qualitative (QL) in nature, combining both types of information can result in more realistic solutions for real world optimisation problems. ...

This paper describes the research and development of a methodology for optimising the customer support in contact centres (CC) using a soft computing approach. The methodology provides the categorisation of customer and ...