Browsing Decision Engineering Report (DEG) Series by Subject "Customer Service Representatives"

Browsing Decision Engineering Report (DEG) Series by Subject "Customer Service Representatives"

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  • Shah, Satya Ramesh; Roy, Rajkumar; Tiwari, Ashutosh (2006-01-01)
    Customer service advisors can play different roles and have different level of autonomy, but at the end they are humans with heart and voice. While product purchases, lifestyle information and billing data provide important ...

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