Browsing Decision Engineering Report (DEG) Series by Publication Date

Browsing Decision Engineering Report (DEG) Series by Publication Date

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  • Roy, Rajkumar (2003-09-18)
    Cost has become a major business driver in many industries. It is observed that there is a lack of understanding about the process to estimate, manage and control costs across the lifecycle of a product. This report presents ...
  • Oduguwa, Victor; Tiwari, Ashutosh; Roy, Rajkumar (2003-09-18)
    Since information in engineering design problems can be both quantitative (QT) and qualitative (QL) in nature, combining both types of information can result in more realistic solutions for real world optimisation problems. ...
  • Tiwari, Ashutosh; Roy, Rajkumar (2004-11-10)
    Challenges in real world optimisation using evolutionary computing With rising global competition, it is becoming increasingly more important for industry to optimise its activities. However, the complexity of real-life ...
  • Houseman, Oliver; Tiwari, Ashutosh; Roy, Rajkumar (2004-11-29)
    The purpose of this report is to present a technology selection methodology to quantify both tangible and intangible benefits of certain technology alternatives within a fuzzy environment. Specifically, it describes ...
  • Shah, Satya Ramesh; Roy, Rajkumar; Tiwari, Ashutosh (2006-01-01)
    Customer service advisors can play different roles and have different level of autonomy, but at the end they are humans with heart and voice. While product purchases, lifestyle information and billing data provide important ...
  • Shah, Satya Ramesh; Roy, Rajkumar; Tiwari, Ashutosh (2006-10-31)
    This paper describes the research and development of a methodology for optimising the customer support in contact centres (CC) using a soft computing approach. The methodology provides the categorisation of customer and ...
  • Goteng, Gokop; Tiwari, Ashutosh; Roy, Rajkumar (2007-03-01)
    Grid Computing is fast gaining ground both within academia and the commercial sectors. It has shifted from its traditional scientific-based applications to serviceoriented problem solving environments for commerce and ...
  • Mahinovs, Aigars; Tiwari, Ashutosh; Roy, Rajkumar (series editor); Baxter, David (series editor) (2007-04-01)
    With the explosion of information fuelled by the growth of the World Wide Web it is no longer feasible for a human observer to understand all the data coming in or even classify it into categories. With this growth of ...
  • Annamalai Vasantha, Gokula Vijaykumar; Hussain, Romana; Cakkol, Mehmet; Roy, Rajkumar; Evans, Stephen; Tiwari, Ashutosh (Cranfield University, 2010)
    Industries are transforming their business strategy from a product-centric to a more service-centric nature by bundling products and services into integrated solutions to enhance the relationship between their customers. ...

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