Browsing Decision Engineering Report (DEG) Series by Title

Browsing Decision Engineering Report (DEG) Series by Title

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  • Technology selection for human behaviour modelling in contact centres 
    Shah, Satya Ramesh; Roy, Rajkumar; Tiwari, Ashutosh (2006-01-01)
    Customer service advisors can play different roles and have different level of autonomy, but at the end they are humans with heart and voice. While product purchases, lifestyle information and billing data provide important ...
  • Text classification method review 
    Mahinovs, Aigars; Tiwari, Ashutosh; Roy, Rajkumar; Baxter, David (2007-04-01)
    With the explosion of information fuelled by the growth of the World Wide Web it is no longer feasible for a human observer to understand all the data coming in or even classify it into categories. With this growth of ...

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