Browsing Decision Engineering Report (DEG) Series by Title

Browsing Decision Engineering Report (DEG) Series by Title

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  • A methodology for the selection of new technologies in the aviation industry 
    Houseman, Oliver; Tiwari, Ashutosh; Roy, Rajkumar (2004-11-29)
    The purpose of this report is to present a technology selection methodology to quantify both tangible and intangible benefits of certain technology alternatives within a fuzzy environment. Specifically, it describes ...
  • An Ontology for Product-Service Systems 
    Annamalai Vasantha, Gokula Vijaykumar; Hussain, Romana; Cakkol, Mehmet; Roy, Rajkumar; Evans, Stephen; Tiwari, Ashutosh (Cranfield University, 2010)
    Industries are transforming their business strategy from a product-centric to a more service-centric nature by bundling products and services into integrated solutions to enhance the relationship between their customers. ...
  • Optimising customer support in contact centres using soft computing approach 
    Shah, Satya Ramesh; Roy, Rajkumar; Tiwari, Ashutosh (2006-10-31)
    This paper describes the research and development of a methodology for optimising the customer support in contact centres (CC) using a soft computing approach. The methodology provides the categorisation of customer and ...
  • Technology selection for human behaviour modelling in contact centres 
    Shah, Satya Ramesh; Roy, Rajkumar; Tiwari, Ashutosh (2006-01-01)
    Customer service advisors can play different roles and have different level of autonomy, but at the end they are humans with heart and voice. While product purchases, lifestyle information and billing data provide important ...
  • Text classification method review 
    Mahinovs, Aigars; Tiwari, Ashutosh; Roy, Rajkumar; Baxter, David (2007-04-01)
    With the explosion of information fuelled by the growth of the World Wide Web it is no longer feasible for a human observer to understand all the data coming in or even classify it into categories. With this growth of ...

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