Buckley, Oliver; Nurse, Jason R. C.; Wyer, Natalie; Dawes, Helen; Hodges, Duncan; Earl, Sally; Belen Saglam, Rahime
(Springer, 2021-07-03)
There is an increasing shift towards the use of conversational agents, or chatbots, thanks to their inclusion in consumer hardware (e.g. Alexa, Siri and Google Assistant) and the growing number of essential services moving ...