Browsing by Subject "Churn Prediction and Management"

Browsing by Subject "Churn Prediction and Management"

Sort by: Order: Results:

  • Soft Computing in the Service Industry 
    Roy, Rajkumar; Tiwari, Ashutosh; Shah, Satya Ramesh; Hadden, John (2006-01-01)
    Service industries have recently witnessed several innovations, one of which is the widespread use of contact centres in the front of customer service management. Service encounters based on contact centres have raised new ...