Customer support is an essential element in the successful marketing of many products – from domestic appliances to high-tech computer networks. Many aspects of support are strongly influenced by a product’s design and ...

Delivery reliability is an important factor that customers consider when selecting their suppliers. It is also an important component of manufacturing strategy. With quality consistency now being taken for granted in ...

The operations management literature presents a burgeoning array of so-called new wave manufacturing' strategies that are aimed at reducing throughput time and waste. Much of the evidence has been practitioner-inspired, ...

If manufacturing organisations are to remain competitive they must continuously improve their levels of operating performance. In order to do this, operations managers must understand which are the key drivers that are ...

In many sectors of the manufacturing industry, product innovation is an important way for companies to achieve competitive advantage. Regular introductions of new products can be essential, especially in fast-moving markets. ...