Browsing by Author "Majeed, Basim"

Browsing by Author "Majeed, Basim"

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  • Business process improvement using multi-objective optimisation 
    Vergidis, K.; Tiwari, Ashutosh; Majeed, Basim (Springer Verlag, 2006)
    Business process redesign and improvement has become an increasingly attractive subject in the wider area of business process intelligence. Although there have been many attempts to establish a business process redesign ...
  • Customised customer support using a soft computing approach 
    Shah, Satya Ramesh; Roy, Rajkumar; Tiwari, Ashutosh; Majeed, Basim (2005-11-01)
    This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) environment. Data was collected through ...
  • Optimisation of business process designs: An algorithmic approach with multiple objectives. 
    Vergidis, K.; Tiwari, Ashutosh; Majeed, Basim; Roy, Rajkumar (Elsevier, 2007-09)
    Most of the current attempts for business process optimisation are manual without involving any formal automated methodology. This paper proposes a framework for multi-objective optimisation of business process designs. ...