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Browsing by Author Ballantyne, David

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Issue DateTitleAuthor(s)
1992The changing face of service quality managementBallantyne, David
1991Coming to grips with service intangibles using quality management techniquesBallantyne, David
1991Internal marketing, collaboration and motivation in service quality managementBallantyne, David
1990Management of the diagnostic review process in service quality management ANZ Bank - A case outlineBallantyne, David
1991The pathology of company-wide quality initiatives : seven prescriptions for failureBallantyne, David
1991Relationship marketing : bringing quality customer service and marketing togetherChristopher, Martin; Payne, Adrian; Ballantyne, David
1990Turning the wheel of quality improvement - continuouslyBallantyne, David
Showing results 1 to 7 of 7