Browsing by Author "Neely, Andrew"

Browsing by Author "Neely, Andrew"

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  • Managing and measuring for value: the case of call centre performance 
    Marr, Bernard; Neely, Andrew (Cranfield School of Management and Fujitsu, 2004)
    As an integral part of most organisations today call centres play a key role in the service delivery chain. Value creation is in the eye of the beholder, if organisations fail to deliver value to their customers, there ...
  • Measuring corporate management and leadership capability 
    Neely, Andrew; Gray, Dina; Kennerley, Mike; Marr, Bernard (Cranfield School of Management, 2002)
    The Council for Excellence in Management and Leadership commissioned the Centre for Business Performance at Cranfield School of Management to produce for them a report investigating the case for corporate reporting and ...
  • Moderating effects of performance measurement use on the relationship between organizational performance, measurement diversity and product innovation 
    Yaghi , Bassil A. (Cranfield University, 2007)
    This study sets'out to address the question of whether the effect of organizational' performance measurement diversity on product innovation will differ depending on how organizational performance measures are used. There ...
  • A multi method investigation into the costs and into the benefits of measuring intellectual capital assets 
    Gray, Dina (Cranfield University, 2005)
    This study sets out to address the question of whether the costs and the benefits of measuring intellectual capital assets differ depending on the driver for that measure. Although pressure is growing on firms to ...
  • Narrating the real corporate story 
    Ambler, Tim; Neely, Andrew (Blackwell Publishing Ltd, 2008-06-01)
    Companies are being pressed to be more transparent in their annual reporting and, at the same time,interest is moving from the formal accounts to the narrative sections, partly in response to the increasing importance ...
  • The relationship between management accounting, profitability and operations in an uncertain world. Evidence from literature and practice 
    Smith, Philip (Cranfield University, 2007)
    At the heart of many core Management Accounting (MA) practices there is a potential mismatch between the assumption of a materially predictable future operating environment, and the reality of an uncertain and unpredictable ...
  • Special report: Competing on knowledge 
    Bessant, John; Birkinshaw, Julian; Delbridge, Rick; Griffith, Rachel l.; Haskel, Jonathan; Neely, Andrew (Blackwell Publishing Ltd, 2008-01-01)
    Traditionally, the UK has been regarded as good at innovation - with many inventions and scientific breakthroughs. So, can this nation rest easy? No. Based on extensive research by the Advanced Institute of Management ...
  • Towards a definition of a business performance measurement system 
    Franco-Santos, Monica; Kennerley, Mike; Micheli, Pietro; Martinez, Veronica; Mason, Steve; Marr, Bernard; Gray, Dina; Neely, Andrew (Emerald Group Publishing Limited, 2007-08-01)
    Scholars in the field of performance measurement tend to use the term business performance measurement (BPM) systems without explaining exactly what they mean by it. This lack of clarity creates confusion and comparability ...
  • What has 25 years of P/OM research taught us about productivity 
    Neely, Andrew (Decision Sciences Institute, Atlanta, Georgia, 2005)
    Achieving productivity growth that is both sustained and sustainable is clearly a concern of Governments across the world, yet what has 25-years of research in production and operations management taught us about ...
  • Why is productivity so dispersed? 
    Griffith, Rachel; Haskel, Jonathan; Neely, Andrew (Oxford Univesity Press, 2006)
    Many papers have documented wide variations in productivity even in narrowly defined industries. Some have argued that this primarily reflects measurement problems due, for example, to comparing across different products. ...