Cranfield PSU and Library Services
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Browsing Cranfield PSU and Library Services by Type "Conference paper"
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Item Open Access Benchmarking of Online Information Literacy Tutorials to Identify Lessons Learnt and Best Practice.(2005-10-26T17:59:52Z) Hunn, Ruth A.; Elliott, Amanda C.; Town, J. StephenThis paper reports the process and findings of a benchmarking exercise conducted on 10 online information literacy tutorials from around the English speaking World. The benchmarking exercise comprised site visits and the completion of an online survey. The aim of the exercise was to establish best practice and to gather any lessons that could be learnt, with the overall purpose of determining ways that our information literacy tutorial could provide the best quality and performance through the identification of user requirements. The method of selecting the tutorials to benchmark against and the areas to include in the review is described. A summary of results from each of the benchmarked areas is included for: pedagogical issues; design, development and user feedback; content; interactivity; and look and feel.Item Open Access LibQUAL+ in the local context: results, action and evaluation. Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, 22–25 August, 2005(2005-10-26T18:02:19Z) Lock, Selena A.; Town, J. StephenThis paper discusses the use of the LibQUAL+ library survey instrument and its ability to define an agenda for further improvements in a setting where quality maturity is high and library performance tends to be generally acknowledged as good. The results from the survey run in 2003 and 2005 are presented, and how these results have been used to form a change agenda discussed. In particular the indications of the effect of improvement projects across the years are described. The revelation of differing perceptions of library staff and users to the service is described, and the approaches taken to close this gap through more effective internal marketing and communication are discussed. Comparisons of the LibQUAL+ results with an internal exit questionnaire are also presented. Conclusions about the benefit of the use of the LibQUAL+ survey instrument within a local context of quality are drawn.