Browsing by Author "Sundin, E."

Now showing 1 - 3 of 3
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    Analysis of Integrated Product and Service Offerings from Current Perspectives of Providers and Customers
    (Cranfield University Press, 2009-04-01) Sakao, T.; Sundin, E.; Rajkumar Roy; Essam Shehab
    This paper reports the current status of how companies address IPSO (Integrated Product and Service Offerings)-typed business. It will consist of perspectives both from providers and customers mainly from Sweden and Germany. Especially, it selects how providing firms address uncertainty as one focal issue. As a result of interviews, factors from customers are the major source of uncertainty for an experienced company, while services are the major for little experienced companies. In addition, there was found to be a reasonable wish of providers to obtain a formalized way leading to quantitative management of uncertainty. On the other hand, customer incentives are not always clear. While some customers find the IPSO preferable from economic reasons other customers have the opposite recognition.
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    Challenges for Industrial Product/Service Systems: Experiences from a learning network of large companies
    (Cranfield University Press, 2009-04-01) Sundin, E.; Ölundh Sandström, G.; Lindahl, M.; Öhrwall Rönnbäck, A.; Sakao, T.; Larsson, T. C.; Rajkumar Roy; Essam Shehab
    In Sweden, there are a growing number of manufacturers that are using the approach of industrial product/service systems. This paper explores how manufacturers and university researchers have started a workshop series where important and topical product/service system issues are elucidated. The companies face many challenges in order to achieve a good product/service system business. Many challenges are related to changing different peoples’ mindset within the company and/or with external companies and customers. Having a learning network approach of dealing with these challenges has been perceived as a good manner of tackling the questions raised within the product/service system providing companies.
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    Product/Service Systems Experiences – an International Survey of Swedish, Japanese, Italian and German Manufacturing Companies
    (Cranfield University Press, 2009-04-01) Lindahl, M.; Sakao, T.; Sundin, E.; Shimomura, Y.; Rajkumar Roy; Essam Shehab
    Product/Service Systems have recently grown in manufacturers’ interest. This paper presents an international survey of manufacturers from Sweden, Japan, Italy and Germany. The results show that customer connection and demands along with increased competition were main driving forces for product/service systems. Also, most product/service systems include physical products, maintenance and repairs. Staff working with product development, marketing and after sales were the major actors in product/service system development. As in traditional product sales, most product/service systems still have the ownership of physical products transferred to the customer/user. Physical products used in product/service systems are seldom adapted for product/service systems.