Browsing by Author "Sharp, J. V."
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Item Open Access Benchmarking risk management within the international water utility sector. Part I: Design of a capability maturity methodology.(Taylor & Francis, 2007-01-31T00:00:00Z) MacGillivray, Brian H.; Sharp, J. V.; Strutt, J. E.; Hamilton, Paul D.; Pollard, Simon J. T.Risk management in the water utility sector is becoming increasingly explicit. However, due to the novelty and complexity of the discipline, utilities are encountering difficulties in defining and institutionalising their risk management processes. In response, the authors have developed a sector specific capability maturity methodology for benchmarking and improving risk management. The research, conducted in consultation with water utility practitioners, has distilled risk management into a coherent, process-based framework. We identified eleven risk management processes, and eight key attributes with characterise the extent to which these processes are defined, controlled and institutionalised. Implementation of the model should enable utilities to more effectively employ their portfolio of risk analysis techniques for optimal, credible and defensible decision making.Item Open Access Benchmarking risk management within the international water utility sector. Part II: A survey of eight water utilities.(Taylor & Francis, 2007-01-31T00:00:00Z) MacGillivray, Brian H.; Sharp, J. V.; Strutt, J. E.; Hamilton, Paul D.; Pollard, Simon J. T.Risk management in the water utility sector is fast becoming explicit. Here, we describe application of a capability model to benchmark the risk management maturity of eight water utilities from the UK, Australia and the USA. Our analysis codifies risk management practice and offers practical guidance as to how utilities may more effectively employ their portfolio of risk analysis techniques for optimal, credible, and defensible decision making. For risk analysis, observed good practices include the use of initiation criteria for applying risk assessment techniques; the adoption of formalised procedures to guide their application; and auditing and peer reviews to ensure procedural compliance and provide quality assurance. Additionally, we have identified common weaknesses likely to be representative of the sector as a whole, in particular a need for improved risk knowledge management and education and training in the discipline.Item Open Access Risk management capabilities - Towards 'mindfulness' for the international water utility sector(2006-12-31T00:00:00Z) Pollard, Simon J. T.; Strutt, J. E.; MacGillivray, Brian H.; Sharp, J. V.; Hrudey, Steve E.; Hamilton, Paul D.; Clive Thompson and John GrayPublic health protection must be the primary goal of a drinking water utility; delivered through supplying safe drinking water. For complex multi-utilities, this goal may come under pressure from the need to manage a plethora of business risks. We describe a risk management maturity model for assessing the capacity of utilities to manage business risks and comment on the importance of ‘mindfulness' as a prerequisite for effective risk managemen