Browsing by Author "Papagiannidis, Savvas"
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Item Open Access Drawing on subjective knowledge and information receptivity to examine an environmental sustainability policy: insights from the UK's bag charge policy(Wiley, 2021-02-09) Manika, Danae; Papagiannidis, Savvas; Bourlakis, Michael; Clarke, Richard M.Drawing on the notions of subjective knowledge (what someone thinks he/she knows about a topic) and receptivity (someone's ability, inclination, and willingness to take in information, ideas, impressions or suggestions), we extend the knowledge‐attitudes‐practice (KAP) model within an environmental sustainability policy (ESP) context: the UK's single‐use bag charge policy, specifically. Based on a cross‐sectional survey with 568 British participants, we illustrate the key role of objective knowledge for ESP compliance/behavioural intentions, whilst subjective knowledge is key for ESP information receptivity. The need for different marketing tactics to promote ‘policy products’ for sustainable success is illustrated by identifying three distinct segments: the Knowledgeable and Compliant (first to comply, need to maintain information receptivity); the Unknowledgeable But Compliant (need to reduce subjective knowledge); and the Unknowledgeable, Non‐compliant, but Receptive (need objective information the most). Contributing to current and future ESP making, this paper provides multiple avenues for future research.Item Open Access The pandemic consumer response: a stockpiling perspective and shopping channel preferences(Wiley, 2022-06-02) Papagiannidis, Savvas; Alamanos, Eleftherios; Bourlakis, Michael; Dennis, CharlesCovid-19 has changed consumer behaviour, probably forever. Initial consumer stockpiling led to stockouts, threat and uncertainty for consumers. To overcome shortages, consumers expanded their use of channels and many consumers started buying online for the first time. In this paper, we aim to address important research gaps related to consumer behaviour during the pandemic and especially stockpiling. Our paper starts by presenting the findings of our pre-study, which used social media to elicit or confirm potential constructs for our quantitative models. These constructs complemented the protection motivations theory to explain stockpiling behaviour, forming the basis for study 1, the stockpiling preparation stage and study 2, the effects of the Covid-19 pandemic disruptor on customer service logistics and lockdown shopping channel preferences. For studies 1 and 2 we gathered data via a UK online panel-structured questionnaire survey (n = 603). Results confirm that consumer-driven changes to supply chains emanate largely from consumer uncertainty. Lockdown restrictions led to consumers feeling socially excluded, but enhanced consumers’ positive attitudes towards shopping online and increased consumers’ altruism. In response, consumers stockpiled by visiting physical stores and/or ordering online. Lockdown restrictions led to feelings of social exclusion but, importantly, stockpiling helped to minimize consumer anxiety and fear and even increase wellbeing.Item Open Access The role of brand attachment and its antecedents in brand equity in Higher Education: an extended abstract(Springer, 2017-01-07) Dennis, Charles; Papagiannidis, Savvas; Alamanos, Eleftherios; Bourlakis, MichaelIn an increasingly competitive higher education sector, universities face significant challenges when it comes to recruiting new students. Recruitment is only the beginning of a long-term relationship that higher education institutions (HEI) need to cultivate, not only while students attend the programs, but also beyond graduation. Previous studies highlight the need for research in relation to the power that comes from successful branding and the implications for HEIs (Dholakia and Acciardo 2014). This paper aims to contribute to an underdeveloped area in the literature related to brand attributes and their importance in the context of the higher education sector (Chapleo 2010). Specifically, the research objective is to examine the influence of HEIs’ brand identity, brand meaning, and brand image on brand equity as a result of forming strong attachment, commitment, trust and overall satisfaction from the vantage points of students and graduates; representing major research gaps identified in contemporary literature. Specifically, the first main aim of this work is to investigate whether universities’ positioning strategies should continue focusing on building prestige or whether strategies aimed at improving student satisfaction could have more positive effects on brand equity. The second aim of this work is to examine whether the perceived by the students brand equity of an institution is different for students and graduates. The third main aim of the paper is to examine the relationship between attachment strength and satisfaction.Item Open Access The role of brand attachment strength in higher education(Elsevier, 2016-02-15) Dennis, Charles; Papagiannidis, Savvas; Alamanos, Eleftherios; Bourlakis, MichaelThis paper examines the effect of brand attachment and its antecedents on commitment, satisfaction, trust, and brand equity in the context of higher education institutions. The findings from an online survey with students and recent graduates (n = 605) in the United States indicate that brand meaning is the main antecedent of brand attachment strength that affects satisfaction, trust, and commitment as well as brand equity. The effect of the brand attachment antecedents on satisfaction is stronger for current students whereas the effect of brand attachment antecedents on commitment is stronger for recent graduates. The effect of attachment strength on brand equity is also stronger for recent graduates. The paper also highlights practical implications for higher education managers and policy makers.Item Open Access Value co-creation through multiple shopping channels: The interconnections with social exclusion and well-being(Taylor & Francis, 2017-09-25) Dennis, Charles; Bourlakis, Michael; Alamanos, Eleftherios; Papagiannidis, Savvas; Brakus, J. JoškoThis study examines consumers’ value co-creation via several shopping channels including a traditional out-of-home shopping channel and “smart” channels where consumers use a computer, a mobile phone, or social media. It focuses on the effect that value co-creation has on consumers’ shopping behavior as well as on the perceived contribution of a shopping channel to their well-being, with a focus on individuals who perceive themselves as being socially excluded, particularly by mobility disability. The project was carried out in the United States using an online survey (n = 1,220). Social exclusion has a positive statistically significant effect on respondents’ self-connection with all channels; for many socially excluded respondents the shopping channel has an important role in their lives. Self-connection with the channel has a positive effect on value co-creation and there is a positive relationship between value co-creation and the perceived contribution of the channel on well-being. When consumers help other individuals in their decision making they not only create value for the retailer and for other customers but also contribute positively to their own well-being. Importantly, for smart shopping channels where consumers use a computer or a mobile phone, the effects of value co-creation on the perceived contribution of these channels to consumer well-being are stronger for shoppers with a mobility disability than for those without such a disability.