A fuzzy analytic hierarchy process model to evaluate logistics service expectations and delivery methods in last-mile delivery in Brazil

dc.contributor.authorAlves de Araújo, Fernanda
dc.contributor.authorMendes dos Reis, João Gilberto
dc.contributor.authorTerra da Silva, Marcia
dc.contributor.authorAktas, Emel
dc.date.accessioned2022-05-17T15:46:18Z
dc.date.available2022-05-17T15:46:18Z
dc.date.issued2022-05-10
dc.description.abstractNowadays, postal services and third-party logistics services (3PL) have been pressured by the increasing demand for delivery services. Therefore, they need to improve their last-mile delivery strategies to meet customers’ expectations. This paper aims to investigate how logistics service expectations affect the delivery process in urban areas using a multiple-criteria decision support system based on the Fuzzy Analytic Hierarchy Process (FAHP). We developed a decision-making model employing six criteria and five delivery methods indicated in the literature and collected information from 27 experts working in academia and local and multinational third-party logistics providers in Brazil to validate this model. The results indicate that cost (21.4%) and tracking and tracing (19.3%) are the most important two criteria in the decision model, and the best delivery methods are smart lockers (21.8%) followed by small trucks (21.3%). Our results suggest that service expectations regarding last-mile delivery are aligned with extensive use of road transport and the increase in e-commerce sales can raise greenhouse gas emissions and compromise the environment in urban areas.en_UK
dc.identifier.citationAlves de Araújo F, Mendes dos Reis JG, Terra da Silva M, Aktas E. (2022) A fuzzy analytic hierarchy process model to evaluate logistics service expectations and delivery methods in last-mile delivery in Brazil. Sustainability, Volume 14, Issue 10, Article number 5753en_UK
dc.identifier.issn2071-1050
dc.identifier.urihttps://doi.org/10.3390/su14105753
dc.identifier.urihttp://dspace.lib.cranfield.ac.uk/handle/1826/17903
dc.language.isoenen_UK
dc.publisherMDPIen_UK
dc.rightsAttribution 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/*
dc.subjectlast-mile deliveryen_UK
dc.subjectB2Cen_UK
dc.subjectsmall parcelsen_UK
dc.subjectBrazilian e-commerceen_UK
dc.subjectAnalytical Hierarchy Processen_UK
dc.subjectfuzzy logicen_UK
dc.titleA fuzzy analytic hierarchy process model to evaluate logistics service expectations and delivery methods in last-mile delivery in Brazilen_UK
dc.typeArticleen_UK

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