A fuzzy analytic hierarchy process model to evaluate logistics service expectations and delivery methods in last-mile delivery in Brazil
dc.contributor.author | Alves de Araújo, Fernanda | |
dc.contributor.author | Mendes dos Reis, João Gilberto | |
dc.contributor.author | Terra da Silva, Marcia | |
dc.contributor.author | Aktas, Emel | |
dc.date.accessioned | 2022-05-17T15:46:18Z | |
dc.date.available | 2022-05-17T15:46:18Z | |
dc.date.issued | 2022-05-10 | |
dc.description.abstract | Nowadays, postal services and third-party logistics services (3PL) have been pressured by the increasing demand for delivery services. Therefore, they need to improve their last-mile delivery strategies to meet customers’ expectations. This paper aims to investigate how logistics service expectations affect the delivery process in urban areas using a multiple-criteria decision support system based on the Fuzzy Analytic Hierarchy Process (FAHP). We developed a decision-making model employing six criteria and five delivery methods indicated in the literature and collected information from 27 experts working in academia and local and multinational third-party logistics providers in Brazil to validate this model. The results indicate that cost (21.4%) and tracking and tracing (19.3%) are the most important two criteria in the decision model, and the best delivery methods are smart lockers (21.8%) followed by small trucks (21.3%). Our results suggest that service expectations regarding last-mile delivery are aligned with extensive use of road transport and the increase in e-commerce sales can raise greenhouse gas emissions and compromise the environment in urban areas. | en_UK |
dc.identifier.citation | Alves de Araújo F, Mendes dos Reis JG, Terra da Silva M, Aktas E. (2022) A fuzzy analytic hierarchy process model to evaluate logistics service expectations and delivery methods in last-mile delivery in Brazil. Sustainability, Volume 14, Issue 10, Article number 5753 | en_UK |
dc.identifier.issn | 2071-1050 | |
dc.identifier.uri | https://doi.org/10.3390/su14105753 | |
dc.identifier.uri | http://dspace.lib.cranfield.ac.uk/handle/1826/17903 | |
dc.language.iso | en | en_UK |
dc.publisher | MDPI | en_UK |
dc.rights | Attribution 4.0 International | * |
dc.rights.uri | http://creativecommons.org/licenses/by/4.0/ | * |
dc.subject | last-mile delivery | en_UK |
dc.subject | B2C | en_UK |
dc.subject | small parcels | en_UK |
dc.subject | Brazilian e-commerce | en_UK |
dc.subject | Analytical Hierarchy Process | en_UK |
dc.subject | fuzzy logic | en_UK |
dc.title | A fuzzy analytic hierarchy process model to evaluate logistics service expectations and delivery methods in last-mile delivery in Brazil | en_UK |
dc.type | Article | en_UK |
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