Abstract:
This thesis tries to propose a list of Critical Success Factors (CSFs) in the form
of CSFs framework for Enterprise Resource Planning (ERP) system
implementation at Small and Medium sized Enterprises (SMEs).The research
describe in this thesis tries to test them by going through the experience of ERP
system implementation in SME called Hazelwood Sound & Vision Ltd (HSV).
In a first instance, the author compared implementation models and suggested
most appropriate model for HSV. Furthermore, literature search for critical
success factors of ERP implementation has taken place. This led to a general
CSFs framework for ERP system implementation. At later stage, CSFs were
classified into the phases of selected implementation model. This resulted in
integrated framework which later used for ERP system implementation called
Smart Office in HSV. Through this experience of implementing Smart Office in
HSV, the author determined factors which were critical for the success of the
ERP implementation in HSV and compared them with CSFs found in literature.
The study also examines, through the critical success factors, the impacts and
issues in implementation related to these factors. Findings include: an
increased emphasis upon the determination of clear goals and objectives at the
project outset, and, importantly, vendor support added value in terms of
specialist software knowledge and enhanced project team capability. Results
show that most of the success factors, found in the literature apply to HSV,
although change management, and communication among departments, don‟t
seems to be regarded as top CSFs for HSV.
Implementation is an expensive investment, and difficult to implement, due to
its complexity. It is hoped that knowledge and understanding of these factors
will assist SMEs in successfully implementing ERP and enable them to further
improve their systems in order to maximize returns. Furthermore, by identifying
relevant CSFs for SMEs, managers can better prioritize implementation efforts
and resources to maximize success of ERP implementations. One of the
outcomes of this research is implementation of Smart Office which fulfils the
business needs of the HSV.
