Managing service recovery

Show simple item record Armistead, Colin en_UK 1993 en_UK 2005-11-23T10:30:16Z 2005-11-23T10:30:16Z 1993 en_UK
dc.description.sponsorship School of Management en_UK
dc.format.extent 1963 bytes
dc.format.extent 2034097 bytes
dc.format.mimetype text/plain
dc.format.mimetype application/pdf
dc.language.iso en_UK en_UK
dc.relation.ispartofseries School of Management Working Papers;31/93 en_UK
dc.relation.ispartofseries SWP;31/93 en_UK
dc.title Managing service recovery en_UK
dc.type Working Paper en_UK

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