Managing Information Flows for Product-Service Systems Delivery

Abstract

The delivery phase is an integral part of the product-service system (PSS) approach that requiresinteractions involving the external and internal flow of information. Managing information flows for a companythat adopts the PSS approach is therefore important to understanding interactions between manufacturersand customers during the delivery of a PSS.The purpose of this paper is to use literature to identify the main approaches for managing information flowduring PSS delivery. This paper plans to contribute to knowledge by: analysing the main approaches formanaging information flow during the delivery phase and, making recommendations for future research.