Browsing Staff publications - Barrington Library by Subject "library service quality"

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LibQUAL+ in the local context: results, action and evaluation. Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, 22–25 August, 2005

Lock, Selena A.; Town, J. Stephen (2005-10-26)

This paper discusses the use of the LibQUAL+ library survey instrument and its ability to define an agenda for further improvements in a setting where quality maturity is high and library performance tends to be generally ...

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