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Too good to be true? Boundary conditions to the use of downward social comparisons in service recovery
Antonetti, Paolo
;
Crisafulli, Benedetta
;
Maklan, Stan
(
SAGE
,
2018-08-20
)
The persuasiveness of guilt appeals over time: pathways to delayed compliance
Antonetti, Paolo
;
Baines, Paul R.
;
Jain, Shailendra
(
Elsevier
,
2018-05-03
)
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Author
Antonetti, Paolo (2)
Baines, Paul R. (1)
Crisafulli, Benedetta (1)
Jain, Shailendra (1)
Maklan, Stan (1)
Subject
Anticipated guilt (1)
downward social comparisons (1)
Emotions (1)
Guilt appeals (1)
Guilt elicitation (1)
manipulative intentions (1)
Narrative transportation (1)
Persuasion (1)
persuasion (1)
service failure (1)
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Date Issued
2018 (2)