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Showing 9 out of a total of 9 results for community: School of Management (SoM).
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Service quality : the role of capacity management
Armistead, Colin
(
1992
)
The 'coping' capacity management strategy in services, and the influence of quality performance
Armistead, Colin
(
1993
)
Resource productivity management in the services sector
Armistead, Colin
(
1991
)
Competitive service strategy and the service operations task.
Armistead, Colin
(
1990
)
Managing service recovery
Armistead, Colin
(
1993
)
After sales support strategy
Armistead, Colin
(
1990
)
The value chain in service operations strategy
Armistead, Colin
(
1992
)
Capacity management in services and the influence on quality and productivity performance
Armistead, Colin
(
1991
)
Supply networks and the changing role of operations managers
Armistead, Colin
(
1991
)
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Author
Armistead, Colin (9)
Date Issued
1993 (2)
1992 (2)
1991 (3)
1990 (2)