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Showing 7 out of a total of 7 results for community: School of Management (SoM).
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Identity bias in negative word of mouth following irresponsible corporate behavior
Antonetti, Paolo
;
Maklan, Stan
(
Springer
,
2016-03-09
)
Concerned protesters: from compassion to retaliation
Antonetti, Paolo
;
Maklan, Stan
(
Emerald
,
2017-04-20
)
Social indentification and corporate irresponsibility: A model of stakeholder punitive intentions
Antonetti, Paolo
;
Maklan, Stan
(
Wiley
,
2016-05-02
)
Too good to be true? Boundary conditions to the use of downward social comparisons in service recovery
Antonetti, Paolo
;
Crisafulli, Benedetta
;
Maklan, Stan
(
SAGE
,
2018-08-20
)
A better way to manage customer experience: lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, S.
(
University of California Press
,
2017-03-16
)
Hippies, greenies, and tree huggers: how the “warmth” stereotype hinders the adoption of responsible brands
Antonetti, Paolo
;
Maklan, Stan
(
Wiley
,
2016-09-08
)
An extended model of moral outrage at corporate social irresponsibility
Antonetti, Paolo
;
Maklan, Stan
(
Springer
,
2014-12-02
)
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Author
Antonetti, Paolo (7)
Maklan, Stan (7)
Crisafulli, Benedetta (1)
Whitty, S. (1)
Subject
Corporate social irresponsibility (2)
Anger (1)
anger (1)
compassion (1)
corporate social (1)
Corporate social responsibility (1)
customer relations (1)
customer service (1)
downward social comparisons (1)
Fairness (1)
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Date Issued
2018 (1)
2017 (2)
2016 (3)
2014 (1)