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Showing 7 out of a total of 7 results for community: School of Management (SoM).
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Relationship marketing : bringing quality customer service and marketing together
Christopher, Martin
;
Payne, Adrian
;
Ballantyne, David
(
1991
)
The changing face of service quality management
Ballantyne, David
(
1992
)
The pathology of company-wide quality initiatives : seven prescriptions for failure
Ballantyne, David
(
1991
)
Internal marketing, collaboration and motivation in service quality management
Ballantyne, David
(
1991
)
Coming to grips with service intangibles using quality management techniques
Ballantyne, David
(
1991
)
Turning the wheel of quality improvement - continuously
Ballantyne, David
(
1990
)
Management of the diagnostic review process in service quality management ANZ Bank - A case outline
Ballantyne, David
(
1990
)
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Author
Ballantyne, David (7)
Christopher, Martin (1)
Payne, Adrian (1)
Date Issued
1992 (1)
1991 (4)
1990 (2)