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Technology selection for human behaviour modelling in contact centres

Shah, Satya Ramesh; Roy, Rajkumar; Tiwari, Ashutosh (2006-01-01)

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Author
- Roy, Rajkumar (1)
- Shah, Satya Ramesh (1)
- Tiwari, Ashutosh (1)
Subject
- Contact/Call Centre environment (1)
- Customer behaviour modelling (1)
- Customer Service Representatives (1)
- DEG report (1)
- Human Behaviour modelling (1)
- Soft Computing (1)
- ... View More
Date Issued
- 2006 (1)