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Showing 4 out of a total of 4 results for community: School of Applied Sciences (SAS) (2006-July 2014).
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Development of fuzzy expert system for customer and service advisor categorisation within contact centre environment.
Shah, Satya Ramesh
;
Roy, Rajkumar
;
Tiwari, Ashutosh
(
2004-09-01
)
Soft Computing in the Service Industry
Roy, Rajkumar
;
Tiwari, Ashutosh
;
Shah, Satya Ramesh
;
Hadden, John
(
2006-01-01
)
Optimising customer support in contact centres using soft computing approach
Shah, Satya Ramesh
;
Roy, Rajkumar
;
Tiwari, Ashutosh
(
2006-10-31
)
Technology selection for human behaviour modelling in contact centres
Shah, Satya Ramesh
;
Roy, Rajkumar
;
Tiwari, Ashutosh
(
2006-01-01
)
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Author
Roy, Rajkumar (4)
Shah, Satya Ramesh (4)
Tiwari, Ashutosh (4)
Hadden, John (1)
Subject
Soft Computing (4)
Contact/Call Centre environment (2)
Customer behaviour modelling (2)
DEG report (2)
Categorisation (1)
Churn Prediction and Management (1)
Contact Centre (1)
Customer and Advisor Categorisation (1)
Customer Service Advisor (1)
Customer Service Representatives (1)
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Date Issued
2006 (3)
2004 (1)