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Optimising customer support in contact centres using soft computing approach

Shah, Satya Ramesh; Roy, Rajkumar; Tiwari, Ashutosh (2006-10-31)

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Author
- Roy, Rajkumar (1)
- Shah, Satya Ramesh (1)
- Tiwari, Ashutosh (1)
Subject
- Categorisation (1)
- Contact/Call Centre environment (1)
- Customer behaviour modelling (1)
- Customer Service Advisor (1)
- DEG report (1)
- Intelligent Information Modelling (1)
- Soft Computing (1)
- ... View More
Date Issued
- 2006 (1)