Abstract:
The aim of this research is to develop a novel framework based on lean
principles and tools to be exploited in managing ERP implementation processes
in order to enhance the overall success rate of the implementation project,
which in turn minimises cost and time overruns. The framework consists of
three stages built in a logical sequence taking into consideration the
requirements of ERP projects implementations and the lean transformation
principles.
The first stage starts with an assessment model to measure the organisational
readiness for implementing ERP system using leanness assessment approach.
The second stage of the framework introduces the use of the Obeya lean tool
along with a change management model to help visualize and streamlining the
process of ERP implementation. In the final stage, a value stream mapping
technique is used to identify potential waste occurrence and eliminate non-value
adding activities from the process. As a result, a new eight stages ERP
implementation process is developed and presented with descriptions on the
activities encompassed in each stage.
A research methodology consisting of four major phases was employed to
attain the targeted objectives of the research; beginning with project initiation
and contextual definition followed by data collection and field study. The data
acquired from the previous two phases were used to conduct a thorough
analysis from which key findings were drawn and used in the creative
development of the readiness assessment model and the framework. Finally,
elementary aspects of the framework were put to scrutiny through live case
studies and professional expert judgement. The author made use of both
qualitative and quantitative research measures.
A validation for the ERP readiness assessment model is conducted initially on
three case studies, and then the whole framework is validated through two other
case studies and experts’ judgments. The results and overall feedback reflected
a high level of acceptance of the framework structure and approach. The novel
framework has the capability to improve the ERP implementation process
providing it is utilised fully. It helps organisation to successfully deliver ERP
systems on time, on budget, and with the required functionalities with high-level
of acceptance from all stakeholders.
