An innovative user-centred support tool for Augmented Reality maintenance systems design: a preliminary study

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dc.contributor.author Fernandez del amo, Inigo
dc.contributor.author Galeotti, Elisa
dc.contributor.author Palmarini, Riccardo
dc.contributor.author Dini, Gino
dc.contributor.author Erkoyuncu, John Ahmet
dc.contributor.author Roy, Rajkumar
dc.date.accessioned 2018-10-26T10:27:06Z
dc.date.available 2018-10-26T10:27:06Z
dc.date.issued 2018-05-21
dc.identifier.citation Iñigo Fernández del Amo, Elisa Galeotti, Riccardo Palmarini, et al., An innovative user-centred support tool for Augmented Reality maintenance systems design: a preliminary study. Procedia CIRP, Volume 70, 2018, Pages 362-367 en_UK
dc.identifier.issn 2212-8271
dc.identifier.uri https://doi.org/10.1016/j.procir.2018.02.020
dc.identifier.uri http://dspace.lib.cranfield.ac.uk/handle/1826/13575
dc.description.abstract Augmented Reality (AR) technologies in maintenance are demonstrated to positively impact on technicians’ work and performance. Current research in this area is mainly focused on solving technical challenges related with AR in industrial environments. Limited attention has been put into the user perception, ergonomics and usability aspects of AR systems design. This paper proposes an innovative user-centred design support tool for AR systems in maintenance contexts. The tool is based on the Analytic Hierarchy Process (AHP), which is a well-established multi-criteria decision-making approach. In this research, AHP is utilised for guiding designers in the evaluation of application-contexts and AR-technologies for selecting the most suitable and effective AR interaction solution. The tool’s validation has been conducted with twelve maintenance-experts in a design workshop using two case studies. The quantitative results obtained in both case studies reveal the applicability of the AHP model, as well as the effectiveness of the design support tool for complex decisions in AR for maintenance. The use of AHP methods for AR design enable experts to deal with complex and contrasting concepts and express a preference among them with a subjective judgement based on their personal understanding of the problem. Therefore, simplifying the design of AR systems for complex maintenance contexts. en_UK
dc.language.iso en en_UK
dc.publisher Elsevier en_UK
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International *
dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/4.0/ *
dc.subject Augmented Reality en_UK
dc.subject Maintenance en_UK
dc.subject Systems Design en_UK
dc.subject Analytical Hierarchy Process en_UK
dc.title An innovative user-centred support tool for Augmented Reality maintenance systems design: a preliminary study en_UK
dc.type Article en_UK


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