Browsing by Supervisor "New, Colin"

Browsing by Supervisor "New, Colin"

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  • Perceived service quality in the air freight industry 
    Khan, Amin (1993-05)
    The study of service quality is still at its infancy. Service quality can be addressed from the service provider's perspective or from the customer's perspective. From the customer's perspective, it is known as perceived ...
  • Performance Trade-Offs in Manufacturing Plants 
    Mapes, John (Cranfield University, 2002-02)
    If manufacturing organisations are to remain competitive they must continuously improve their levels of operating performance. In order to do this, operations managers must understand which are the key drivers that are ...
  • Planning Product Support for Medical Products 
    Goffin, Keith (Cranfield University, 1992-10)
    Product support is a key aspect in the marketing of high-technology products, since it strongly influences customer satisfaction and can also be an important source of revenue. Typical forms of support include ...