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Browsing by Author Shah, Satya Ramesh

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Issue DateTitleAuthor(s)
2005Customised Customer Support Using a Soft Computing ApproachShah, Satya Ramesh; Roy, Rajkumar; Tiwari, Ashutosh; Majeed, Basim
Dec-2007The development of an intelligent decision support framework in the contact centre environmentShah, Satya Ramesh
2004Development of fuzzy expert system for customer and service advisor categorisation within contact centre environment.Shah, Satya Ramesh; Roy, Rajkumar; Tiwari, Ashutosh
2006Optimising customer support in contact centres using soft computing approachShah, Satya Ramesh; Roy, Rajkumar; Tiwari, Ashutosh
2006Soft Computing in the Service IndustryRoy, Rajkumar; Tiwari, Ashutosh; Shah, Satya Ramesh; Hadden, John
2006Technology selection for human behaviour modelling in contact centresShah, Satya Ramesh; Roy, Rajkumar; Tiwari, Ashutosh
Showing results 1 to 6 of 6