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Browsing by Author "Lock, Selena A."

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LibQUAL+ in the local context: results, action and evaluation. Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, 22–25 August, 2005

Lock, Selena A.; Town, J. Stephen (2005-10-26)

This paper discusses the use of the LibQUAL+ library survey instrument and its ability to define an agenda for further improvements in a setting where quality maturity is high and library performance tends to be generally ...
LibQUAL+ in the UK and Ireland: three years findings and experience.

Town, J. Stephen; Lock, Selena A. (2005-10-26)

This paper reports on the SCONUL participation in the use of the LibQUAL+ survey methodology from 2003 to 2005. It discusses the history of performance measurement in the UK over the past decade and sets LibQUAL+ in the ...
LibQUAL+ in the UK and Ireland: three years findings and experience.

Lock, Selena A.; Town, J. Stephen (SCONUL, 2005-09)

This article gives an overview of the SCONUL LibQUAL + participation, presents some of the overall results of the 2003-5 SCONUL cohorts, and describes some feedback from participants and the lessons learnt from the process.
LibQUAL+ in the UK and Ireland: three years' findings and experience

Lock, Selena A.; Town, J. Stephen (2011-04-21)

Presents an overview of the SCONUL LibQUAL+ participation, reports some of the overall results of the 2003-2005 SCONUL cohorts, and describes some feedback from participants and the lessons learnt from the process. The ...
LibQUAL+ in the UK and Ireland: three years' findings and experience

Lock, Selena A.; Town, J. S. (Society of College National and University Libraries, 2014-08-23)

Presents an overview of the SCONUL LibQUAL+ participation, reports some of the overall results of the 2003-2005 SCONUL cohorts, and describes some feedback from participants and the lessons learnt from the process. The ...
LibQUAL+ in the UK: a brief report on the SCONUL Pilot.

Lock, Selena A.; Town, J. Stephen (SCONUL, 2003-09)

Reports on the pilot year of LibQUAL+ in the UK adopted for trial by SCONUL Libraries. Discusses the implementation of LibQUAL+ and presents feedback from the UK participants. Concludes that the trial was a success and ...
Update on LibQUAL+ 2004: the international library satisfaction survey instrument

Lock, Selena A. (2011-04-21)

Following from the success of the 2003 LibQUAL+ UK Pilot, SCONUL's Advisory Committee on Performance Improvement (ACPI) are coordinating a consortium of SCONUL libraries in LibQUAL+ 2004. LibQUAL+ is a World Wide Web ...
What do library users really want? The application of a market research tool.

Lock, Selena A. (2006-01-09)

In order to provide services that the users desire you must first evaluate exactly what users (and potential users) want from the library. This paper discusses how Cranfield University set out to do this in order to shape ...

Browsing by Author "Lock, Selena A."

Browsing by Author "Lock, Selena A."

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