Browsing by Author "Lee-Davies, Linda"

Browsing by Author "Lee-Davies, Linda"

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  • 1% for 10%: Executive Strategies for Customer Care 
    Kakabadse, Andrew P.; Savery, Lawson; Kakabadse, Nada K.; Lee-Davies, Linda (John Wiley & Sons, Ltd, 2006-03-01)
    This paper avoids the linear route to establishing where the biggest impact on customer service lies and instead examines the influences on the quality of the customer experience from all angles in an organization. From ...
  • Deliberative inquiry: Integrated ways of working in children services 
    Kakabadse, Nada K.; Kakabadse, Andrew P.; Lee-Davies, Linda; Johnson, Nick (Springer Science Business Media, 2011-02-28)
    Abstract In striving for greater integration of children services across a number of government and non government agencies, this paper examines the effect of drawing on deliberative inquiry as the lever for realising ...
  • Three temptations of leaders 
    Kakabadse, Andrew P.; Kakabadse, Nada K.; Lee-Davies, Linda (Emerald Group Publishing Limited, 2007)
    Despite the challenge of precisely defining the nature of temptation, this paper seeks to collect contrasting perspectives of this less attractive side of leadership and sets out to find a cure, or rather prevention, for ...
  • Visioning the pathway: a leadership process model 
    Kakabadse, Nada K.; Kakabadse, Andrew P.; Lee-Davies, Linda (Elsevier, 2005-04)
    This paper sets out to develop a visioning process management model and clarify the visionary/visioning leadership portfolio of skills. By defining and examining visioning from a wide range of current and classic texts a ...