Browsing by Author Goffin, Keith

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Issue DateTitleAuthor(s)
2013Achieving Customer Satisfaction through Integrated Products and Services: An Exploratory StudyRaja, Jawwad Z.; Bourne, Dorota; Goffin, Keith; Cakkol, Mehmet; Martinez, Veronica
2008Capturing Tacit Knowledge in New Product Development : A Study of Post-Project ReviewsGoffin, Keith; Koners, Ursula
2011Collaborate to innovateGoffin, Keith; Baxter, David; Schoeman, Magnus
2011Creating breakthrough products from hidden needsGoffin, Keith
1999Customer support: A cross-industry study of distribution channels and strategiesGoffin, Keith
2001Customer support and new product development : An exploratory studyGoffin, Keith; New, Colin
1998Customer support and product innovation : three exploratory case studiesGoffin, Keith; New, Colin
1998Customer support distribution channels : five exploratory case studiesGoffin, Keith
2000Design for Supportability : An Essential Component of New Product DevelopmentGoffin, Keith
1997Evaluating customer support requirements at the product design stageGoffin, Keith
2006An exploratory study of close supplier-manufacturer relationshipsGoffin, Keith; Lemke, Fred; Szwejczewski, Marek
Jun-2013Giving the customer a voice: A study of market research methods and their perceived effectiveness in NPDVan der Hoven, Christopher; Michea, Adela; Varnes, Claus; Goffin, Keith
1997How innovative are UK manufacturing companies?Goffin, Keith; Szwejczewski, Marek; New, Colin
2003Investigating the meaning of supplier-manufacturer partnerships : An exploratory studyLemke, Fred; Goffin, Keith; Szwejczewski, Marek
1996Is Management Commitment to Quality Just 'A Given'?Goffin, Keith; Szwejczewski, Marek
2002Italian and UK Manufacturing comparedGrando, A.; Szwejczewski, Marek; Goffin, Keith
1999Joint Venture Manufacturing in China : an Exploratory InvestigationZhang, Lihong; Goffin, Keith
2005Learning from New Product Development Projects : An Exploratory StudyKoners, Ursula; Goffin, Keith
2007Learning from Post-project Reviews : A Cross-Case AnalysisKoners, Ursula; Goffin, Keith
2007Managers' Perceptions of Learning in New Product DevelopmentKoners, Ursula; Goffin, Keith
Showing results 1 to 20 of 37