Browsing by Author Armistead, Colin

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Issue DateTitleAuthor(s)
1990After sales support strategyArmistead, Colin
1991Capacity management in services and the influence on quality and productivity performanceArmistead, Colin
1990Competitive service strategy and the service operations task.Armistead, Colin
1993The 'coping' capacity management strategy in services, and the influence of quality performanceArmistead, Colin
1993Managing service recoveryArmistead, Colin
1989Productivity and effects on quality in service operationsArmistead, Colin
1991Resource productivity management in the services sectorArmistead, Colin
1989Service operations management strategy : matching service production and delivery systems to customer expectationsArmistead, Colin
1992Service quality : the role of capacity managementArmistead, Colin
1991Supply networks and the changing role of operations managersArmistead, Colin
1992The value chain in service operations strategyArmistead, Colin
Showing results 1 to 11 of 11