Browsing by Author "Arai, T."

Browsing by Author "Arai, T."

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  • Cost evaluation method for service design based on activity based costing 
    Kimita, K.; Hara, T.; Shimomura, Y.; Arai, T. (Cranfield University Press, 2009-04-01)
    As our economy matures, customers have begun to demand more services in addition to just industrial products. To address this problem, designers require a novel engineering methodology, called Service Engineering (SE). ...
  • A Method of Supporting Conflict Resolution for Designing Services 
    Akiyama, Y.; Shimomura, Y.; Arai, T. (Cranfield University Press, 2009-04-01)
    Recently, the importance of service has been emphasized in various industries. However, few studies have focused on service design in spite of its great relevance. This paper proposes a methodology for service design, which ...
  • A Method to Analyze PSS from the Viewpoints of Function, Service Activity, and Product Behavior 
    Hara, T.; Arai, T.; Shimomura, Y. (Cranfield University Press, 2009-04-01)
    As our economy matures, combination of tangible products and intangible services becomes a key issue toward a harmonious balance with economic growth and environment conscious. This paper aims to present a method for ...
  • A Methodology of Persona-centric Service Design 
    Hosono, S.; Hasegawa, M.; Hara, T.; Shimomura, Y.; Arai, T. (Cranfield University Press, 2009-03-31)
    In order to clarify the customer’s inclination and provide them with better services, the persona-scenario method has been accepted in Requirements Engineering. A CAD tool proposed in Service Engineering also adopts ...