Browsing by Author "Martinez, Veronica"

Browsing by Author "Martinez, Veronica"

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  • Achieving Customer Satisfaction through Integrated Products and Services: An Exploratory Study 
    Raja, Jawwad Z.; Bourne, Dorota; Goffin, Keith; Cakkol, Mehmet; Martinez, Veronica (Blackwell Publishing Ltd, 2013-11-01)
    Much of the research on satisfying customer needs is strongly influenced by the product or service dichotomy. Customer solutions however represent a type of offering that integrates products and services. Thus, solutions ...
  • Acting on information: Performance management for the public sector 
    Neely, Andrew; Micheli, Pietro; Martinez, Veronica (2006-07-01)
    This briefing examines how public sector organisations can use performance data more effectively to support decision-making and produce improvements in organisational performance. In particular it looks at the challenge ...
  • Aligning value propositions in supply chains. 
    Martinez, Veronica; Bititci, Umit S. (Inderscience, 2006-02-13)
    Despite the plethora of studies on value that have been undertaken to date, organisations still fail in identifying their value offers, particularly in aligning their resources and capabilities towards their value creation ...
  • Assessing value-in-use: A conceptual framework and exploratory study 
    Macdonald, Emma K.; Wilson, Hugh; Martinez, Veronica; Toossi, Amir (Elsevier Science B.V., Amsterdam., 2011-07-01)
    Developing approaches for understanding customer perceived value is a priority for managers and scholars alike. A conceptual framework for assessment of value-in-use is proposed and explored within the context of a maintenance ...
  • Challenges in transforming manufacturing organisations into product-service providers 
    Martinez, Veronica; Bastl, Marko; Kingston, Jennifer; Evans, Stephen (MCB University Press, 2010-04-01)
    Purpose – The purpose of this paper is to present challenges experienced by UK manufacturing companies undergoing a servitization journey to becoming product- service providers. Design/methodology/approach – The paper ...
  • Creating and Managing Value in Collaborative Networks 
    Bititci, Umit S.; Martinez, Veronica; Albores, Pavel; Parung, Joniarto (Emerald Group Publishing Limited, 2004-01-01)
    This is a theoretical paper that examines the interplay between individual and collective capabilities and competencies and value transactions in collaborative environments. The theory behind value creation is examined ...
  • Creating and Sustaining Competitive Advantage in Collaborative Systems: The What? And The How? 
    Bititci, Umit S.; Martinez, Veronica; Albores, Pavel; Mendibil, Kepa (Taylor & Francis, 2003-07-01)
    Initially this paper asks two questions: In order to create and sustain competitive advantage through collaborative systems WHAT should be managed? and HOW should it be managed? It introduces the competitive business ...
  • High Value Manufacturing:Delivering on the Promise. 
    Martinez, Veronica; Neely, Andrew; Ren, Guangjie; Smart, Andi (Advanced Institute of Management Research (AIM), 2008)
    The purpose of the discussion was to explore what high value manufacturing meant to UK manufacturers, especially in the context of global value systems…
  • How Firms in Turbulent Environments Measure Strategic Performance 
    Barrows, Edward (Cranfield University, 2014-09)
    This thesis presents the findings from two case study examinations of strategic performance measurement systems within two turbulent environmental contexts: the U.S. security software industry and the U.S. health care ...
  • Impact of performance management reviews: evidence from an energy supplier. 
    Martinez, Veronica; Kennerley, Mike (Emerald, 2007-06)
    Organisational researchers and managers alike have long held the view that performance reviews, based on performance measurement systems, have a positive impact on business performance. Nevertheless, there is relatively ...
  • Impact of Performance Measurement and Management Systems. 
    Martinez, Veronica; Kennerley, Mike; Harpley, Richard; Wakelen, Richard; Hart, Kathy; Webb, James (Cranfield School of Management, 2008)
    This report describes the results of a detailed research on the impact of performance measurement and management systems (PMMS). It presents the results of the first UK Survey on this specific theme. Then, it explains ...
  • The Impact of the Investors in People Standard on People Management Practices and Firm Performance 
    Bourne, Mike; Franco-Santos, Monica; Pavlov, Andrey; Lucianetti, Lorenzo; Martinez, Veronica; Mura, Matteo (2008-09-01)
    This document reports on an extensive study into the impact of the Investors in People Standard on business performance. We started by reviewing what is already known about the Standard’s impact on business performance, ...
  • Managing Triads in a Military Avionics Service Maintenance Network in Taiwan 
    Peng, Tzu-Ju Ann; Lin, Nan-Juh; Martinez, Veronica; Yu, Chow-Ming Joseph (Emerald Group Publishing Limited, 2010-04-01)
    Purpose – The purpose of this paper is to investigate how different types of triad structures, and the management mechanisms adopted by the focal company, affect cooperative performance. Design/methodology/approach – This ...
  • Measuring and Managing Performance in Extended Enterprises 
    Bititci, Umit S.; Mendibil, Kepa; Martinez, Veronica; Albores, Pavel (Emerald Group Publishing Limited, 2005)
    Purpose - The purpose of this research paper is to demonstrate how existing performance measurement may be adopted to measure and manage performance in extended enterprises. Design/methodology/approach - The paper reviews ...
  • Qualitative Research in OM: Criteria for evaluation 
    Martinez, Veronica; Albores, Pavel (2003-06-01)
    The paper presents a reference set of research-quality evaluation criteria for qualitative research in Operations Management. The typical research process is presented and enhanced by making explicit the role of the ...
  • Reflections on the role, use and benefits of corporate performance measurement in the UK 
    Bourne, Mike; Franco-Santos, Monica; Kennerley, Mike; Martinez, Veronica (Emerald Group Publishing Limited, 2005-01-01)
  • Towards a definition of a business performance measurement system 
    Franco-Santos, Monica; Kennerley, Mike; Micheli, Pietro; Martinez, Veronica; Mason, Steve; Marr, Bernard; Gray, Dina; Neely, Andrew (Emerald Group Publishing Limited, 2007-08-01)
    Scholars in the field of performance measurement tend to use the term business performance measurement (BPM) systems without explaining exactly what they mean by it. This lack of clarity creates confusion and comparability ...