Applying performance measures to support informed decision making at an operational level

Date published

2013-09-19

Free to read from

Supervisor/s

Journal Title

Journal ISSN

Volume Title

Publisher

Cranfield University Press

Department

Type

Conference paper

ISSN

Format

Citation

Moreira M., Tjahjono B. and Juliao J. (2013). Applying performance measures to support informed decision making at an operational level. Proceedings of the 11th International Conference on Manufacturing Research (ICMR2013), Cranfield University, UK, 19th ā€“ 20th September 2013, pp 563-568

Abstract

Performance Measurement Systems (PMS) have commonly been applied to evaluate and reward performances at managerial levels, especially in the context of supply chain management. However, evidence suggests that the effective use of PMS can also positively influence the behaviour and improve performance at an operational level. The purpose of the study described in this paper is to develop a conceptual framework that adopts performance measures for ex-ante decision-making at an operational level within the supply chain. A case study at Coca-Cola Enterprises has been carried out and as a result, a conceptual framework of the PMS has been developed.

Description

Software Description

Software Language

Github

Keywords

Performance measures, Performance Measurement System, supply chain, decision-making, flexibility

DOI

Rights

Relationships

Relationships

Supplements

Funder/s