Product service systems and supply network relationships: an exploratory case study

Purpose - In recent years there has been increasing interest in Product Service Systems (PSS) as a business model for selling integrated product and service offerings. To date there has been extensive research into the benefits of PSS to manufacturers and their customers, but there has been limited research into the effect of PSS on the upstream supply chain. It is this gap that this research seeks to address. Design/Methodology/Approach - The research uses case based research which is appropriate for exploratory research of this type. In depth interviews were conducted with key personnel in a focal firm and two members of its supply chain and the results were analysed to identify emergent themes. Findings - The research has identified differences in supplier behaviour dependent on their role in PSS delivery and their relationship with the PSS provider. In particular it suggests that for a successful partnership it is important to align the objectives between PSS provider and suppliers. Originality/ value - This research provides a detailed investigation into a PSS supply chain and highlights the complexity of roles and relationships among the organisations within it. It will be of value to other PSS researchers and organisations transitioning to the delivery of PSS. Keywords - Product Service Systems, Servitization, Supply Networks, Relationships, Case Study, Product Lifecycle